Mobile Associate, Store-in-Store, Bilingual Vietnamese
Company: T-Mobile
Location: Garden Grove
Posted on: November 1, 2024
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
Mobile Associates, Store-in-Store are an integral part of the
Retail Team responsible for bringing the T-Mobile brand to life
within National Sales partner locations, where active customer
engagement is crucial for success. They're ambassadors who create
energy and excitement around our products and services. They are
obsessed with the connected world and thrive in a high-traffic
environment, where technology innovations, customer needs and the
Retail experience are continuously evolving. Mobile Associates
excel at building and deepening relationships with customers
through meaningful interactions. They are skilled at identifying
customer needs and are passionate about educating, demonstrating,
and recommending solutions. Mobile Associate SiS, exceed their
performance targets Doing it the Right Way, by excelling in sales,
providing exceptional customer experiences, and meeting quality of
sale metrics.Job Responsibilities:
- Proactively engages with a broad range of customers in a
highly-traffic retail environment. You will use digital tools,
communicate effectively, educate customers, and showcase the value
of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital
self-serve tools during customer interactions and the onboarding
process. You will identify customer needs and use solution-based
selling techniques to fully demonstrate the value of T-Mobile
products and services. By recommending wireless solutions, and an
onboarding solution centric to helping customers understand how to
self-serve and utilize the T-Mobile app for wireless needs, you
will deepen relationships with customers and ensure their
satisfaction.
- Complete training on the T-Mobile in-store experience, new
skills, products and processes, and knowledge of systems and
reference resources. Review your personal results, current
promotions, and updates on the Hub to be Customer Ready at all
times. You will continuously learn and improve your skills to
provide the best possible experience for our customers. Partner
with nearby store locations to properly/fully on-board customers.
Will perform skills practicing, knowledge sharing, store
operations, opening and closing procedures. As part of these
procedures, you will carry keys to the kiosk cabinets, lock/secure
kiosk and assets, and report any lost keys or assets to your
manager.
- Customer obsessed. You are passionate, friendly, and engaging
with customers. You are able to connect on a personal level, match
the pace of the customer, build rapport, trust, and loyalty with
every interaction. You are committed to providing exceptional
service, and to exceeding customer expectations. You will
proactively reach out to potential customers to further drive sales
activity in your location. You are able to follow up with
customers, capture referrals, manage Be Back processes, and build
relationships with new and existing customers. As part of your
role, you will have the ability to perform price overrides for our
specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help
support the customer experience from account set up, to device
support and account servicing.
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 6 months of customer service and/or sales experience, Retail
environment preferred. (Required)
- Knowledge, Skills and Abilities:
- Customer Satisfaction Passionate customer advocate with the
desire to be yourself when connecting and having fun with our
customers. Effective at balancing customer experience and
performance goals. (Required)
- Team Building Desire to be a part of the game-changing T-Mobile
store team. Willingness to work alongside peers and store leaders,
learning and sharing best practices, while serving customers and
providing resolutions to issues. (Required)
- Retail Sales Competitive drive and confidence to succeed in a
fast-paced sales environment. (Required)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoHourly Base Pay: $18.00Within the
first 90 days working at T-Mobile, Mobile Associates receive
on-the-job training and are eligible for incentive pay while
completing training milestones. Once completed, Mobile Associates
promote to the Mobile Expert role and become eligible for an
annualized incentive target of $18,000/year. Actual incentives vary
based on performance and full-time status. All employees at
T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and
incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant.At T-Mobile, our benefits
exemplify the spirit of One Team, Together! A big part of how we
care for one another is working to ensure our benefits evolve to
meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the
bases, offering medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock grants, employee stock
purchase plan, paid time off and up to 12 paid holidays - which
total about 4 weeks for new full-time employees and about 2.5 weeks
for new part-time employees annually - paid parental and family
leave, family building benefits, back-up care, enhanced family
support, childcare subsidy, tuition assistance, college coaching,
short- and long-term disability, voluntary AD&D coverage,
voluntary accident coverage, voluntary life insurance, voluntary
disability insurance, and voluntary long-term care insurance. We
don't stop there - eligible employees can also receive mobile
service & home internet discounts, pet insurance, and access to
commuter and transit programs! To learn about T-Mobile's amazing
benefits, check out .Never stop growing!As part of the T-Mobile
team, you know the Un-carrier doesn't have a corporate ladder-it's
more like a jungle gym of possibilities! We love helping our
employees grow in their careers, because it's that shared drive to
aim high that drives our business and our culture forward. By
applying for this career opportunity, you're living our values
while investing in your career growth-and we applaud it. You're
unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.Talent comes in all forms at the
Un-carrier. If you are an individual with a disability and need
reasonable accommodation at any point in the application or
interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Arcadia , Mobile Associate, Store-in-Store, Bilingual Vietnamese, Other , Garden Grove, California
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