Support Engineer

Location: Carlsbad
Posted on: November 18, 2024

Job Description:

Provide daily support of all production systems, including maintenance and enhancements.  Work with end-users to define business requirements. Develop, test, and ensure accuracy and functionality of solution.  The applications involved include CRM, laboratory information systems, specimen accessioning, and medical billing web based applications.
 
Essential Duties & Responsibilities
Note:  Other duties may be assigned.
• Work with end-users to identify, define, develop, test, and deliver resolution to new and recurring system problems and enhancement requests.  Ensure understanding and impact of requests and solutions to all systems.  
• Modify database code and/or query, insert, update, or delete data in one or more database(s) as needed to resolve issues in production applications.
• Develop and implement system and software production fixes while assessing risk and acquiring approvals when emergency changes are required.
• Ad-hoc data reporting and analysis using SQL. Research and resolve web application issues by stepping through and debugging source code.
• Suggest, document, and implement short-term code fixes to production applications and database code.
• As needed provide training/instructions to users for new features and/or enhancements.
• Participate in database and web development projects as assigned.
 
 
Qualifications
Note:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
• Ability to accommodate after hours and weekend support with other members of the team.
• Demonstrated ability to learn quickly.  
• Demonstrated ability and desire to take initiative to investigate and quickly resolve technical problems and find solutions.
• Demonstration of creative thinking and strong problem solving skills.
• Ability and desire to be a team player.
• Ability to work with aggressive timelines, multi-task, assess risk, prioritize, and adjust based on workload.
• Ability to follow standards, procedures, and best practices.
• Ability to communicate effectively with users, vendors and support personnel.
• Ability to understand high level and low level system details simultaneously.
 
Education and/or Experience
• Bachelor’s degree in Computer Science, Engineering or related field.
• Minimum of four (4) years related experience in software development with a focus on relational databases.
• Demonstrated skills utilizing and debugging applications written in C#, CSS, Javascript, html, ASP.NET, VB.Net.  
• Demonstrated proficiency in stored procedures, triggers, functions, and views.
• Experience using SQL Profiler a plus.
• Demonstrated knowledge and experience using Microsoft SQL server databases.
• Demonstrated knowledge and experience utilizing web and windows applications.   
 
 

Keywords: , Arcadia , Support Engineer, IT / Software / Systems , Carlsbad, California