Clinical Account Specialist 3

Company: Disability Solutions
Location: Irvine
Posted on: October 25, 2024

Job Description:

Employer: Biosense Webster, Inc.Job Title: Clinical Account Specialist 3Job Code: A011.4078Job Location: New Brunswick, NJJob Type: Full-TimeRate of Pay:$96,408 - $99,000\rJob Duties: Provide expert clinical product and technical assistance, consultancy and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO-- System components and associated software modules and RF generators) during case procedures within an assigned geography. Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Collaborate with peers to share best innovative industry practices to increase value for customers. Use consultative selling techniques to identify potential transfer-of-value opportunities within the account. Create awareness of BWI solutions and facilitate upper management contact with the key decision makers to drive incremental business, all this by creatin sustainable relationships and networks of collaboration inside each customer account. Maximize customer case support capability through proper planning and scheduling. Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners. Develop and share best practices with US Field Sales and Service colleagues, and internal partners. Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Stay current on company products instructions for use (IFU), best practices, and technical troubleshooting, as well as relevant scientific clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions. Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during operation room sessions. Provide mentoring for new BWI commercial team members as requested on the role of "Field Trainer". Manage account documentation, compliance training requirements, expense reporting, and Company system input. Maintain Safe Fleet standards according to Company guidelines. Ensure subordinates follow all Company guidelines related to Health, Safety, and Environmental practices and that all resources needed to do so are available and in good condition. Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.\r

Keywords: Disability Solutions, Arcadia , Clinical Account Specialist 3, Healthcare , Irvine, California