Solutions Engineer II (Project Hire)
Company: Disney Entertainment & ESPN Technology
Location: Santa Monica
Posted on: October 10, 2024
Job Description:
Disney Entertainment & ESPN TechnologyOn any given day at Disney
Entertainment & ESPN Technology, we're reimagining ways to create
magical viewing experiences for the world's most beloved stories
while also transforming Disney's media business for the future.
Whether that's evolving our streaming and digital products in new
and immersive ways, powering worldwide advertising and distribution
to maximize flexibility and efficiency, or delivering Disney's
unmatched entertainment and sports content, every day is a moment
to make a difference to partners and to hundreds of millions of
people around the world.A few reasons why we think you'd love
working for Disney Entertainment & ESPN Technology
- Building the future of Disney's media business: DE&E
Technologists are designing and building the infrastructure that
will power Disney's media, advertising, and distribution businesses
for years to come.
- Reach & Scale: The products and platforms this group builds and
operates delight millions of consumers every minute of every day -
from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and
ESPN+, and much more.
- Innovation: We develop and execute groundbreaking products and
techniques that shape industry norms and enhance how audiences
experience sports, entertainment & news.As a Solutions Engineer II
focused Salesforce administrator for the Ad Platform technology
team within DMED Ad Platforms, you are part of a high performing
team redefining TV advertising. We are looking for an experienced
Salesforce administrator who will oversee multiple instances of
Salesforce, which are the foundation of the Disney Ad Sales team's
opportunity management and workflow. The Salesforce admin role will
focus on supporting and improving core Disney Ad Sales pipeline
capabilities. From a support perspective, the role will be
responsible for the intake of end user requests to update data,
troubleshoot bugs, and oversee user provisioning, each following a
strict change management process as defined by internal compliance
groups. You will work with a diverse set of stakeholders to perform
analysis for technical issues as well as drive strategic decision
making. We are seeking a candidate who has proven problem solving
skills, a sense of urgency, experience with Salesforce as a
platform, advertising sales, and complex data systems. The team is
fast moving and requires you to translate data into business
impact, while efficiently working with leaders across sales,
finance, product, operations and technology.Responsibilities
- Support lead for Sales, Sales Ops, and Finance within the
Salesforce application.
- Collaboratively investigate and resolve platform bugs, ensuring
system stability.
- Communicate planned/ unplanned downtime for Salesforce
application functionality including integrations with external
platforms.
- Define and document the data migration strategy for data
conversion activities into Salesforce. (validating data accuracy,
executing)
- Assist with successful UAT, QA and Regression testing, a
request is made to CAB for change to Production.
- Maintain global UI configurations accessible only to admin
level users. Updates are made via a strict change management
approval and documentation process.
- Triage escalations via JIRA ticket submission and manage issues
from submission through resolution.
- Proactively identify opportunities to productize and streamline
operational inefficiencies.Basic Qualifications
- 3 years of experience in ad technology, operations or support,
preferably with focus in advertising technology.
- Salesforce Admin Certification
- 1-2 years of experience with Salesforce administration.
- Working knowledge of SOQL, Dataloader, workbench or similar
technologies.
- Experience using Excel.
- Familiarity with Software Development Lifecycles.
- Experience using Copado
- ------Methods and procedures involved in the technical
administration of software applications which includes the
installation, configuration, patching, troubleshooting,
documentation and coordination.
- Strong experience in supporting and maintaining enterprise
level applications.
- Ability to work on multiple, time-critical projects
simultaneously
- Excellent technical skills and knowledge in the areas of IT
infrastructure components such as server, storage, network,
database, virtualization, operating systems and cloud
technology.
- Proven understanding of systems architecture, design, and
implementation.
- Have a "do what it takes" attitude. Be flexible, adaptable and
a team-player first.
- Excellent interpersonal and relationship building skills.
- Needs to demonstrate the ability to build consensus and support
from the Ad Platforms organization on the solutions being
proposed.Required Education
- Bachelor's Degree in Computer Science, Data Analysis, relevant
technical field, or equivalent experience.Additional
Information#DISNEYTECH
The hiring range for this position in Santa Monica, California is
$102,500 to $1370,500 per year, in Seattle, Washington is $107,400
to $143,900 per year, and in New York City, NY is $107,400 to
$143,900. The base pay actually offered will take into account
internal equity and also may vary depending on the candidate's
geographic region, job-related knowledge, skills, and experience
among other factors. A bonus and/or long-term incentive units may
be provided as part of the compensation package, in addition to the
full range of medical, financial, and/or other benefits, dependent
on the level and position offered.
Keywords: Disney Entertainment & ESPN Technology, Arcadia , Solutions Engineer II (Project Hire), Engineering , Santa Monica, California
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